We've tried to make our quoting system as simple as possible, and are happy with the result. In order to get a quote, simply browse to whatever garment you'd like to print on. Once on the product page select the color of the garment, print detail, and quantities. From there you can print your quote or save it to your account. If you have any questions, we'd be happy to help. Give us a call at 877-ECO-2052 (326 -2052) 9-5 PST.
Sure! Many times customers like to mix and match garments, but keep the same print. In these situations, we can generally group them altogether and give the pricebreak for the total number of units ordered. However, sometimes changing the shirt color requires us to change the art or add an additional screen to get the print to look right. Because of this, we like to give custom quotes for all orders like this. To get a custom quote for your mix and match order, feel free to call us directly toll free at 800-ECO-WORK and one of our customer service reps can give you a quote over the phone. We have reps available 9am-5pm M-F PST.
We think a professionally designed garment can really set you apart, leaving you with something looking fabulous that you can be proud of. So as part of our service, we offer all customers a free custom design with every order.
We print all our orders on name brand, high quality blanks from brands like Anvil, Continental, HT Naturals, Satori Movement, and American Apparel. We try to select companies who are pushing to the forefront of creating more sustainable, earth friendly clothing.
How much does shipping cost?
Nothing! Well, it actually costs something, but we've included it in your price. Every order is shipped with UPS Ground. We figure it's easier including everything in our price quotes - and removes any element of surprise when it comes time to pay. We even include the sales tax.
Sure. If you want faster shipping, you are welcome to pay for it. But we'll warn you, a box of shirts weighs about 50 lbs, so shipping an order of shirts via Overnight or 2 Day Air can be expensive. To set up faster shipping on give us a call at 800.ECO.TIME.
Can I return my shirts?
Every order at EcoPrintWorks.com is totally custom, so returns can only be accepted if there is a misprint or otherwise defect in the garments. To ensure accuracy, we will not print until a final PDF proof has been approved online. Your shirts are then guaranteed to look like your proof, so be sure to check the proof very carefully! Shirts which contain mistakes, but match the approved proof (such as a spelling error which was overlooked and approved anyway) cannot be returned. In the case of a legitimate return, we will pay to have the defective shirts returned to us, and will ship you a replacement order as soon as possible.
We've tried to make ordering as simple and straightforward as possible. You can either order online, or over the phone with one of our customer service reps. If you have any questions, its best to just give us a call and we'll happily walk you through it. 800.ECO.LOVE.
Payment can be made either online, or over the phone with one of our reps. 866.650.RACE. We accept MASTERCARD, VISA, AMEX, and COMPANY CHECK. However, if you pay with a company check, we will not ship shirts until the funds have been verified. Certain organizations can also qualify for NET 30 terms based on previous payment history and credit worthiness.
I placed an order, now what?
Upon placing an order, you will receive a confirmation email with instructions on how to proceed. In most cases, you will be asked to upload your existing art - or begin the design process with one of our designers. If you don't see your confirmation email, PLEASE CHECK YOUR JUNK FOLDER. Once you have uploaded art, we will produce a proof within two days. You will receive an email when your proof is ready. You can then login to approve your proof. Once proofs are approved, your job will be added to our production schedule immediately. You will receive 2 more emails; one when your job is scheduled, and one when your job has printed and shipped.
How do I upload art?
Uploading art is very easy. First you must place an order either online or with one of our customer service reps. Once you have placed an order, you will need to login to the MY ORDERS section of the website. Click on the order you want to upload shirts for, or directly on the UPLOAD ART link. Once on the UPLOAD ART page, you can upload as many files as you want, along with a description of what you want us to do with the art or any changes you need. If you do not have art, you can use the same form and we will make a custom design for you. Within 2 days of uploading art, you will get a PDF proof showing you exactly what your shirts will look like.
How do you handle proofs?
Proofs are created by our art department and uploaded to your account. You can access these proofs by clicking on MY ORDERS and then clicking on the order you are looking to approve. On the proof page, you will see a list of all available proofs for that order. You can then click on an individual proof to download the file. Once you have viewed the download, you will have to approve the proof using the check boxes on the proof page. Once you have checked off the 4 approval boxes your order is approved!
How long does my order take to ship?
Orders will ship within 7-10 business days from your final proof approval. If you want to get the shirts out asap, make sure you have uploaded art and approve your proof as soon as it comes in.
Who are you guys?
SoulGear.net was started in 2006 by James and Peter, two avid sports enthusiasts with experience in custom clothing manufacturing and e-commerce. Now, a team of 10 people works from our San Luis Obispo office to process your orders, design your shirts, and get them printed and sewn. It's our goal to be the easiest place in the world to order custom clothing for your race or athletic event.
What kind of printing do you guys do?
We screen print using Permaset inks. A water-based ink designed with the earth in mind. Traditionally, screen-printing has been done using plastisol inks because of their ease of use and brightness of color. The downside to plastisol is the large amount of caustic chemicals involved in the process. Water based Permaset inks combine the best of both worlds. With Permaset inks, we can create some of the softest, eco-friendly screen prints without compromising color integrity.
How long have you been around?
We've been in screen-printing for a combined 50 years. We know it and love it...
How are your prices so low?
Using the internet, we've been able to lower our costs. This savings goes right to you. Mostly. :)
Can my race have a discount if I put your logo somewhere? ?
Sure! We take .10 off for a SoulGear logo. It's not much, but every penny helps for a lot of our races!
